Help Center

Getting Started

How do I create an account?

Click "Launch App" in the navigation menu, then sign up using your email address or connect your wallet. The onboarding process takes just 2 minutes and guides you through each step.

What exchanges are supported?

CoinPicker integrates with 15+ major cryptocurrency exchanges including Binance, Coinbase, Bitmart, MEXC, and many more. You can connect multiple exchanges to your account.

How much money do I need to start?

You can start with as little as $100. However, we recommend starting with at least $500 to take full advantage of the momentum trading strategy and diversification opportunities.

Trading & Strategy

How does the momentum bot work?

The momentum bot scans 1,000+ cryptocurrencies every hour to identify the fastest rising assets with strong volume. It automatically buys into these assets and holds them while momentum continues, then exits when momentum weakens or stop-loss triggers.

What is the stop-loss protection?

The bot includes automatic stop-loss that exits positions when an asset drops 15% from its peak. This protects your capital from large losses during market downturns.

When does the bot convert to USDC?

When overall market conditions turn negative or when stop-loss triggers are hit, the bot automatically converts holdings to USDC (stablecoin) to preserve capital until market conditions improve.

Can I customize the trading strategy?

Yes! You can adjust parameters including stop-loss percentage, take-profit targets, maximum drawdown limits, and trading frequency. Advanced users can also choose between Momentum, DCA, Grid, and Infinity bot strategies.

Pricing & Billing

What's the difference between Free and Premium?

The Free plan charges no monthly fee but takes a 2% profit sharing fee (you keep 98% of profits). The Premium plan costs $29/month but you keep 100% of your profits with no profit sharing.

How is profit sharing calculated?

Profit sharing is calculated based on realized profits (when positions are closed). The 2% fee is only charged on profitable trades, never on losses.

Can I switch between plans?

Yes, you can upgrade to Premium or downgrade to Free at any time. Changes take effect at the start of your next billing cycle.

Security & Safety

Is my money safe?

Your funds remain in your own exchange accounts or wallet at all times. CoinPicker only has trading permissions through API keys - we cannot withdraw or transfer your funds.

What API permissions are required?

We only require "Read" and "Trade" permissions. Never enable "Withdraw" permissions on your API keys. This ensures your funds stay secure in your exchange account.

How do you protect my API keys?

All API credentials are encrypted using industry-standard AES-256 encryption and stored securely. We never share your credentials with third parties.

Troubleshooting

My bot isn't trading. What should I check?

First, verify your exchange API credentials are correct and have "Trade" permissions enabled. Check that you have sufficient balance in your account. If the issue persists, contact support.

How do I stop the bot?

You can pause or stop the bot at any time from your dashboard. The bot will complete any open orders and then cease trading. Your existing positions will remain in your account.

What happens if my internet connection drops?

The bot runs on our cloud servers, not your computer. Your internet connection doesn't affect bot operation. The bot continues trading 24/7 even if you're offline.