Privacy Policy

Last Updated: October 6, 2024

1. Introduction

CoinPicker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our automated cryptocurrency trading bot service.

By using CoinPicker, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

  • Email address
  • Username and password (hashed)
  • Web3 wallet address (if connected)
  • Account preferences and settings

2.2 Exchange API Credentials

  • Exchange API keys and secrets (encrypted)
  • Exchange account balances
  • Trading history and performance data

2.3 Usage Data

  • Bot configuration and settings
  • Trading activity and performance metrics
  • Login times and IP addresses
  • Browser type and device information
  • Pages visited and features used

2.4 Payment Information

  • Billing information (processed by third-party payment processors)
  • Transaction history
  • USDC wallet transactions on Base network

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the CoinPicker service
  • Execute automated trading strategies on your behalf
  • Process payments and calculate profit sharing
  • Send important service updates and notifications
  • Improve and optimize our algorithms and features
  • Prevent fraud and ensure platform security
  • Comply with legal obligations
  • Provide customer support

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All API credentials encrypted using AES-256 encryption
  • Secure Storage: Data stored in secure, access-controlled databases
  • HTTPS: All data transmission secured with SSL/TLS
  • Limited Access: Strict internal access controls and auditing
  • API Permissions: Only "Read" and "Trade" permissions required (never "Withdraw")
  • Regular Audits: Security assessments and vulnerability testing

However, no system is 100% secure. You are responsible for maintaining the security of your account credentials.

5. Information Sharing

We do not sell your personal information. We may share information with:

5.1 Third-Party Services

  • Cryptocurrency Exchanges: API calls to execute trades
  • Payment Processors: To process subscription payments
  • Analytics Providers: To understand usage patterns (anonymized)
  • Cloud Infrastructure: Hosting and data storage providers

5.2 Legal Requirements

We may disclose information if required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Ensure user safety

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns
  • Improve user experience

You can disable cookies in your browser, but some features may not work properly.

7. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update incorrect or incomplete information
  • Deletion: Request deletion of your account and data
  • Export: Download your trading history and data
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@coinpicker.us

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

  • Personal information deleted within 30 days
  • Trading data may be retained for up to 7 years for compliance
  • Anonymized analytics data may be retained indefinitely

9. International Data Transfers

CoinPicker operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

CoinPicker is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@coinpicker.us

Support: support@coinpicker.us

🔒 Your Privacy Matters

At CoinPicker, we take your privacy seriously. We implement robust security measures and never sell your personal information. Your trust is our top priority.